Shipping policy

Effective Date: April 17, 2026
Website: https://www.3ofcups.com
Last Updated: 10.20.2025

1. Overview

Thank you for shopping with 3 of Cups (“we,” “our,” or “us”).
This Shipping Policy explains how we process, ship, and deliver orders placed through our website https://www.3ofcups.com.

By placing an order, you agree to this policy, as well as our Terms of Service, Privacy Policy, and Refund & Returns Policy.

2. Order Processing

• Orders are typically processed within the same day to 3 business days after payment is received (excluding weekends and holidays).
  
• During high-volume periods (such as holidays, launches, or sales), processing may take a few extra days.
  
• Once your order ships, you’ll receive a shipping confirmation email with tracking information.
  

If you haven’t received your shipping confirmation after 5 business days, please contact us at info@3ofcups.com.

3. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your order weight, location, and preferred delivery method.

We currently ship to the United States and Dubai, United Arab Emirates (UAE).
We are actively working on expanding our licensing and fulfillment network to offer worldwide shipping in the near future.

Please note:

• Delivery times are estimates and may vary due to customs, carrier delays, or peak seasons.
  
• We are not responsible for delays caused by shipping carriers, customs, or incorrect addresses provided at checkout.
  

4. Shipping Carriers

We partner with reputable carriers to ensure timely and secure delivery, including:

• United States: USPS
  
• Dubai, UAE: Local Courier
  

Your tracking number will be provided by email once your order ships.

5. International Shipping

At this time, we only ship within the United States and the United Arab Emirates.

We’re currently in the process of securing international import and export licensing, which will allow us to serve customers in additional countries worldwide.

We’ll update this policy and notify our community as soon as global shipping becomes available.
 For updates, please subscribe to our newsletter or follow us on our official social channels.

6. Address Accuracy

Please double-check your shipping details before submitting your order.
We are not responsible for lost or delayed shipments due to incomplete or incorrect addresses provided by the customer.

If you need to correct an address, contact us immediately at info@3ofcups.com.
We’ll do our best to assist if your order has not yet shipped.

7. Lost or Stolen Packages

Once a package is marked as “Delivered” by the carrier, we are not responsible for lost, stolen, or misplaced items.

If you believe your order was lost:

1. Confirm your delivery address and check with neighbors or building staff.
   
2. Contact your local post office or courier with your tracking number.
   
3. If you still need help, email us at info@3oofcups.com so we can assist you in filing a claim.

8. Order Tracking

Once your order has shipped, you’ll receive a tracking link via email.
Tracking updates may take 24–48 hours to appear after shipment.

9. Delivery Issues & Returns to Sender

If a package is returned to us due to:

• An incorrect address
  
• Failed delivery attempts
  
• Refusal to accept delivery
  

We will issue a refund for the item(s) minus original shipping costs once the package is received and inspected. You may also request re-shipment at your own expense.

10. Changes & Cancellations

If you wish to cancel or modify your order, please contact us within 12 hours of placing it.
Once processing begins or the order ships, it cannot be canceled, however you may still request a return following our Refund & Returns Policy.

11. Policy Updates

We may update this Shipping Policy periodically to reflect changes in carriers, processing times, or newly added destinations.
Updates will be posted on this page with a revised “Effective Date.” Continued use of our Site after changes constitutes acceptance of the latest policy.

12. Contact Us

If you have any questions regarding shipping, order tracking, or delivery, please contact us at:

📧 info@3ofcups.com
🌐 https://www.3ofcups.com
🏢 17 Ann St., Milford, CT 06460